Train Customer Service SJT

This Situational Judgement Test presents scenarios encountered by client-facing rail staff, covering engaging with customers and colleagues, performing effectively and performing safely.

Candidates work through 12 scenarios, selecting the most and least appropriate response from four options for each. The test is untimed and typically takes up to 10 minutes, and is designed for customer experience advisors working on station platforms and onboard trains across a variety of train operating companies.