Business & operations

Facilities Management SJT

This Situational Judgement Test covers relating to others, customer service and showing initiative in scenarios familiar to many graduates working across facilities and services management.

Candidates work through 12 scenarios, selecting the most and least appropriate response from four options for each. The test is untimed and typically takes about 10 minutes, and is aimed at early-career facilities management and services management professionals.

Duration

Approximately 15 minutes

Untimed

Scenarios

Format

Written scenarios

Competencies

Relating to Others, Customer Service, Showing Initiative

Norm group

1,271 Job Applicants

Try a sample question

These are the practice questions a candidate sees before the Facilities Management SJT starts. Have a go — the answer and an explanation appear after each one. Nothing is recorded.

You hear a colleague talking on the phone with a client about their invoice. They are discussing an additional charge for the client, and in a direct tone, your colleague says, "that's just the way things are" and that they are unable to do anything about it. Staff should always be helpful and polite. At the same time, your colleague has been somewhat preoccupied and distracted of late. How would you tackle this?

Select the response you believe is MOST appropriate and the response you believe is LEAST appropriate.

MostLeast

Gently find out if anything is worrying them, while openly setting out your expectations of positive customer service

Ask your colleague to join you for a coffee so you can assess their emotional state and offer some support if needed

Set up a meeting with your colleague, clearly outlining what you expect and suggesting how they can do things differently

Hold off giving them direct feedback on this occasion, but quickly make sure they observe how you handle a similar call

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