Contact Centre SJT

This Situational Judgement Test reflects real-life situations faced by client-facing staff in call centres and telesales, covering working with others, understanding customer needs, delivering high-quality service and professional integrity.

The assessment presents 16 scenarios; candidates select the most and least appropriate response from four options for each. It is untimed and typically takes up to 15 minutes, and is designed for call centre advisors, telesales advisors and contact centre advisors.