Transport

Bus Driver SJT

This Situational Judgement Test assesses customer service, performing effectively and performing safely in scenarios relevant to bus driving roles.

Candidates work through 12 scenarios, selecting the most and least appropriate response from four options for each. The test is untimed and typically takes up to 10 minutes, and is designed for bus drivers and trainee bus drivers.

Duration

Approximately 10 minutes

Untimed

Scenarios

Format

Written scenarios

Competencies

Customer Service, Performing Effectively, Performing Safely

Norm group

Job applicants (N=852)

Try a sample question

These are the practice questions a candidate sees before the Bus Driver SJT starts. Have a go — the answer and an explanation appear after each one. Nothing is recorded.

Due to heavy traffic, you are running behind schedule. Customers are starting to get frustrated, both on the bus and waiting to get on the bus. Suddenly, a red warning icon lights up on your dashboard and you are not sure what it means. Initially, how would you approach this?

Select the response you believe is MOST appropriate and the response you believe is LEAST appropriate.

MostLeast

Keep going to avoid further delay, but if the light is still on after a few more stops, contact Control

Safely stop the bus, informing customers about the issue before contacting Control for advice

Stop the bus at the next stop, politely ask your customers to exit the bus, and ring Control to notify them

Safely stop the bus and restart the engine to see if that fixes the issue, before notifying Control

Interested in Bus Driver SJT?

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