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Business & operations

Administrator SJT

This Situational Judgement Test assesses relating to others, customer service and achieving outcomes in scenarios relevant to administrative roles.

The assessment presents 12 scenarios, with candidates selecting the most and least appropriate response from four options for each. It is untimed and typically takes up to 10 minutes, and is designed for administrators, secretaries, clerks, executive assistants and personal assistants.

Duration
Approximately 10 minutes
Untimed
Scenarios
16
Format
Video scenarios
Competencies
Relating to Others, Customer Service, Achieving Outcomes, Professional Credibility
Reports
3 samples
See below

Try a sample question

These are the practice questions a candidate sees before the Administrator SJT starts. Have a go — the answer and an explanation appear after each one. Nothing is recorded.

Transcript of the scenario

You receive an email from a new client who has a number of questions about the breakdown of charges in their invoice. While they do not have their contract to hand, they say they are convinced they have been charged for a service they did not agree to. How would you respond?

Select the response you believe is MOST appropriate and the response you believe is LEAST appropriate.

MostLeast
Apologise for the confusion, saying you will investigate the matter and reassure them that any mistake will be refunded
At a suitable time for you both, visit the client’s office and review the invoice and costs associated with their contract together
Quickly email back, attaching a copy of their contract for reference and request a convenient time to review the invoice in more detail
Promptly send a full breakdown of their services and associated costs, and politely ask them to clarify where the mistake has been made

Sample reports

Real reports generated for a sample candidate through the same pipeline a live sitting goes through.

PDF
Sample Recruitment Report
See a real example of the confidential report the hiring team receives -- percentile, band and interpretation for each competency.
Open the report
PDF
Sample Candidate Report
See a real example of the feedback report a candidate can be sent -- no scores, plain-language development advice.
Open the report
PDF
Sample Interview Guide
See a real example of the interview guide -- probe questions for each competency, ready for the panel.
Open the report
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